Holistic Effectiveness and
Efficiency
In all its activities, Multiplin endeavours to promote holistic effectiveness
and efficiency inter alia by using the perspective that HMM
creates. A brief explanation of effectiveness and efficiency is hence
warranted.
Efficiency relates to the manner in which and the time within which a
task is performed. Effectiveness relates to the end result of the task,
regardless of the cost or time of its performance. For example, where
a medical team removes a part of a person's descending colon, using an
outdated lengthy and costly procedure, the procedure is nonetheless effective
when it is evident that they eventually have successfully removed the
right part. However, their procedure would not have been very efficient
at all, given the time and other costs. On the other hand, if, using the
cheapest and most accurate equipment and techniques available, they perform
the procedure in record time and with remarkable accuracy, only to find
that they had most accurately removed the section of the ascending instead
of the descending colon, the procedure, as such, shall have been very
efficient, but obviously not at all effective.
"Effectiveness" means "achieving the right result",
while "efficiency" means "achieving a result in the right
way and in good time". It is evident that in the case of effectiveness
the emphasis is on "what" is achieved, whereas in the case of
efficiency the emphasis is on "how" and "when" something
is achieved. It is self-evident that a sound combination of effectiveness
and efficiency should be promoted in any venture in virtually any field
of practice. In managing interdisciplinary interactions, it is crucial
to ensure that the right results are pursued, and are achieved in the
best manner.
An important point to bear in mind regarding the proper combination of
effectiveness and efficiency in managing any venture is appropriate prioritisation
within sound strategy. It is imperative first to ensure that the result
that one is aiming to achieve is in fact the result one should be aiming
to achieve (effectiveness), before ensuring that one is achieving intended
results in the best possible way (efficiency). It has oft been described
how organisations have rather counterproductively succeeded in doing the
wrong things very well. They focus their energy on improving their processes,
but fail to rethink whether the outcomes of those processes are the ones
that they should really be driving towards. Indeed, one must first and
foremost constantly ensure that one is "doing the right thing"
before one focuses time and energy on whether one is "doing it right".
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